Insights Explorer is an AI-powered tool that analyzes customer feedback to surface key themes and actionable insights helping teams overcome the data analysis struggles that affect 2/3 of CX practitioners.

FAQ: Insights Explorer

What is Insights Explorer?

Insights Explorer is an AI-powered tool that analyzes open-ended survey responses to surface key themes, generate summaries, and provide actionable insights from customer feedback.

What types of insights can I generate?

• Key themes with descriptions and supporting quotes – Perfect for deeper analysis and representing customer voices

• Bold, punchy takeaways with summaries – Ideal for readouts and executive presentations

• Paragraph-style summaries – Comprehensive overview format

How do I access Insights Explorer?

Navigate to the top-right menu in your Qualtrics account and click "Generate an insight" to get started.

What data can I analyze?

You can analyze any open-ended questions from your surveys. The tool allows you to select specific surveys, choose particular questions, and apply filters based on any available data in your survey dataset.

Can I filter the data before analysis?

Yes, you can apply filters using any available data fields in your survey to focus the analysis on specific segments or criteria that matter most to your business.