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Michael_CookseyAdministrator

published in XM Community Instructions

👋 Community Introductions

Welcome to the XM Community! If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!

Michael_CookseyAdministrator

published in Rank & Rewards

⚪️ Rank & Rewards Program | Merch Store

Rank & Rewards Program Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes on the Rank and Rewards program. We want to reward and thank you, our community members, for your incredible contributions to the XM Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every XM Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you reach Level 1, you'll receive a survey that gives you access to your Linkedin Profile Badge. Everyone earning points on the XM Community is eligible to “spend” the

AmaraWFormer XM Community Team Member

published in Rank & Rewards

⚪️ Linkedin Profile Badges | Rank & Rewards Program

What is an XM Community Linkedin Profile BadgeAn XM Community Linkedin Profile Badge is a way to showcase your Qualtrics XM Community expertise and skills. You've worked hard to achieve your rank and status in the XM Community and we want to help you promote your XM expertise. How to Receive Your Linkedin Profile BadgeEach time you reach a new level in the Rank & Rewards Program, you will receive a notification that gives you access to your rewards for the level you reached, including your Linkedin Profile Badge. The notification will include access to instructions and a link to your Linkedin Profile Badge.If you were a part of the old program and would like access to the Linkedin Badges for levels you already earned, message an admin and we will direct message you the links and copy! We would like to refrain from publically posting the links to prevent those who haven't earned the reward from access. How to Add Your Linkedin Profile Badge to LinkedinAdd your badge to your Linkedi

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Share product ideas with Qualtrics | 2-Minute Tips | August 27th 2024

What is 2-Minute Tips? Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | August 27th, 2024Topic: Discover how to share your product ideas with Qualtrics! Question for the XM Community: Which recent product feature has excited you the most?

AlonsoCAdministrator

published in Rank & Rewards

⚪️ Community Hall of Fame | Rank & Rewards Program

RANK & REWARDS PROGRAMCongratulations to our XM Community Hall of Fame Members @mattyb513, @MsIreen, @fleb, @PraDeepKotian_Ugam, @VirginiaM, @MatthewM, @ClairJ, @ana_velez_voce, @NiC, @bstrahin, @AnthonyR, @Libertywick, @AnneG, @Rich_Boits_Walker, @PeeyushBansal, @TomG, @JenCX, @SaurabhPujare_Ugam, @Akdashboard, @SurajK, @lillianc, @MichelleC, @JulieT, @Michael_Campbell_RedPepper, @Matt_Christie_Walker, @JoycaV, @AdamK12, @Mishraji, @JeremyK, @MSobotta, @InessaG, @CamM, @Tom_1842, @Rudi, @lizb311, @mklubeck, @MattiasM, @grahulp5, @IsabelPosada_Voce, @ElieD, @bgooldfed, @Shashi, @Radam, @Deepak, @jmborzick, @Aanurag_QC, @ThomasW_IronMountain, @SteveBelgraver, @dobra021, @Appzk, @ColbyA, @Chhavi_Ch, @ManfredBM, @qualtrics_nerd, @MeganZich, @CxEx, @MikeW, @KimothiSaurabh, @JessicaGregory_CHNw, @jflowers1, @krbhavya, @JesperAndersen, @tannerfaragher, @ArunDubey, @ooolomod, @gingersauz, @Ricmarug, @cbhavsar, @TusharDalwani, @Shivamvig_sv, @praveengeorgeix, @EricCrayon101, @JonesE, @KO

AlonsoCAdministrator

published in XM Community Instructions

💡 Product Ideation Overview | Evolve

EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas, (suggested enhancements to existing Qualtrics products and functionality), and track their status in the Qualtrics product development process.Prior to Evolve, product ideas had to be created in the XM Community Ideation category, reviewed by Community moderators, upvoted by a critical mass of community members, and then input manually into a data platform to be shared with Qualtrics product managers.Now, customers can share product feature suggestions directly with our product managers, right here in the XM Community. Through Evolve, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. IdeasProduct “Ideas” are suggested enhancements to existing Qualtrics products and functionality. UpvotingAn “Upvote” is a digital representation of your desire for a product idea to be implemented. In Evo

Michael_CookseyAdministrator

published in XM Community Instructions

📄 Get Started in The Qualtrics Experience Community | Instructions

Getting started table of contentsGetting started table of contents 1 | Create your Experience Community account 💜 2 | Set up your profile 👤 3 | Introduce yourself 👋 4 | Meet your administrators 👥 5 | Learn the community basics 📄 6 | Participate in programs 🏆 7 | Join groups 👭 8 | Discover product ideas & new product features 💡 8 | Attend events 📅 1 | Create your Experience Community account 💜Use your existing Qualtrics account login credentials to log into the Experience Community (right click on the link to open a new browser tab and keep this page open) then, you will be prompted to continue to step 2, below. 2 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. Note: At this point, your account will be awaiting admin approval, and the Community will be in “read only” mode for you. After admin approval, move on to step 3, below. 3 | Introduce yourself 👋Introduce yourself to the Experience

Michael_CookseyAdministrator

published in XM Community Instructions

👥 Meet Your XM Community Administrators & FAQs | Admin

Community Admin FAQS Who are the XM Community Admins?Your XM Community admins are @Michael_Cooksey and @AlonsoC What is a Community Admin?Our role as Community Admins is to foster a lively, respectful, and engaging community; thereby, enhancing your experience as a Qualtrics XM Community member! At times, we focus on a lot of the behind-the-scenes, working on new initiatives and content for the community, while other times we focus on engaging directly with our amazing community members. For the quickest response, you’ll want to contact us via our profiles, using the messaging functionality. If there is an issue with the functionality of the Community; for example, if you are unable to comment on a post, edit your profile, or receive any error messages tag one of us If you ever have a time-sensitive support request, the community might not be the best place to ask it, and tagging a Community Admin will not help get a support-related response. To get in contact with our Support team, s

JoseSFormer XM Community Team Member

published in Getting Started Mondays

✏️ QSF | Getting Started Mondays | January 29th 2024

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | January 29th 2024 Topic: QSF Whether you want to transfer a survey to a different account or simply keep a survey backup on your computer, exporting as a QSF is your best option. While a QSF or Qualtrics Survey Format file will not contain any response data, it will contain survey formatting and settings, including any questions in your trash. This export method makes it easy to share survey templates via email by adding the QSF file as an attachment. This method differs from simply collaborating or duplicating a survey since there are no restrictions regarding survey ow

JoseSFormer XM Community Team Member

published in Basecamp Wednesdays

📚️ Analyzing Text with Text iQ | Basecamp Wednesdays | September 27th 2023

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources. Basecamp Wednesdays | September 27th 2023 Topic: Analyzing Text with Text iQ If you’ve never used a text analysis tool before, let me be the first to introduce you to Text iQ. This tool analyses data from open-text question responses and provides topic recommendations while also assigning one of the six sentiment labels. The first time you use Text iQ you are required to upload your data, however, any time after that, new responses will be automatically added as they are recorded. No need to fear that respondents will misspell words, Text iQ includes spell check to ensure that responses get tagged correctly regardless of any typos. If you need a way to vis

JoseSFormer XM Community Team Member

published in Basecamp Wednesdays

📚️ Individual Links Alternative | Basecamp Wednesdays | September 20th 2023

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources. Basecamp Wednesdays | September 20th 2023 Topic: Individual Links Alternative If you have ever been limited to only distributing anonymous links, but need to reap the benefits of personal links like tracking responses & pulling related embedded data, adding an authenticator to your survey may be the perfect solution. Once a respondent reaches the authenticator element, they're prompted to input specific information to continue, usually their email address or other contact information, essentially being made to log in to take the survey. This method protects your survey from collecting any unwanted responses by checking that the information submitted is

AlonsoCAdministrator

published in Week in Review

Don't Lose Access When You Switch Jobs! Plus Candidate Survey Examples & Community Level-UpsBlog

This week we're celebrating community achievements, helping you navigate job transitions without losing access, and looking for your best candidate experience survey examples to share with fellow members.Congratulations:@vanecarlini for reaching Level 1!@mfiset, @CSDR for reaching Level 2!Changing jobs or moving departments within your org? Check what to do to maintain Community accessShare your candidate experience survey examples with @asavd. Have experience setting up a Qualtrics workflow based on candidate stage metadata? Join the discussion. Thank you @mayurschittaragi for sparking this conversation. Stay hydrated and cool with the Qualtrics water bottle and hat! Thanks @mfiset and @Sophieroy for the awesome pics!Congrats to @Jemmabean! Her comment was detailed and thorough: Want to amplify your post? Message @AlonsoC to be included in next week’s digest.

AlonsoCAdministrator

published in Badge of the Month

🌎️ World Environment Day | Badge of the Month | June 2025

What is World Environment Day?Led by the United Nations Environment Programme (UNEP) and held annually on 5 June since 1973, World Environment Day is the largest global platform for environmental public outreach and is celebrated by millions of people across the world. In 2025, it is hosted by the Republic of Korea. Source. Task: 🌿 How do you connect with the environment in your everyday life?Whether it’s a walk in the park, gardening, or just enjoying fresh air—share the moments that ground you in nature. Photos welcome!♻️ What sustainable habits have become part of your routine?From reducing plastic to biking more, we’d love to hear what eco-friendly choices you’ve made—big or small. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between June 1 and June 30, will receive this badge worth 5

AlonsoCAdministrator

published in XM Community Instructions

Community Email Change FAQNews

Making moves? We've got you covered! Here's everything you need to know about keeping your Community access: I'm leaving my job - can I still access my Community account?The short answer: It depends on your setup!If you're currently part of your organization's Qualtrics brand, you're likely occupying a seat within their license (and those seats are limited). When you leave, you'll probably need to either:Purchase your own Qualtrics license, or Switch to a free Qualtrics account What if I'm just switching departments within the same company?Smart move checking first! Here's what to do:Contact your brand administrator to see if your new team is part of the Qualtrics brand If yes - you're golden! No need to update your email address If no - you might need to transition to a free Qualtrics account What happens to my Rank & Rewards points and Community Level when I change emails?We've got different scenarios for you:Switching emails within the same organization? Your points will remain

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Participation Summary Data Not Showing? Quick Troubleshooting Fixes| 2-Minute Tips | June 10th 2025Tutorial

Learn how to ensure your participation summary widget reflects the correct data, especially after making updates to your participant tab! FAQ: Participation Summary Widget Why is my participation summary widget showing incorrect data?The participation summary widget may not immediately reflect changes when you add or remove participants from your project. This is a common issue that can be resolved with simple troubleshooting steps.What does the participation summary widget show?The participation summary widget displays the percentage and count of participants who have responded to your survey out of the total number of invited participants.How do I fix incorrect participation data? What are the three steps?Follow these three steps in order:Step 1: Update Invited CountsNavigate to the Participants tab Click on "Tools" Select "Update Invited Counts" This ensures your participation summary reflects the current number of participants invited to your projectStep 2: Update Responses with C

AlonsoCAdministrator

published in Week in Review

Account Management Tips, AI-Enhanced Survey Design, and MoreBlog

Discover how AI is complimenting survey design, learn best practices to manage your Qualtrics account, and moreCongratulations:@rsulliva5 for reaching Level 1!@PRIYABHARDWAJ for reaching Level 2!How are you using AI to compliment your survey design strategy? Share your thoughts with @MartyK How does your institution handle Qualtrics account creation and training requirements? Join the conversation! Thanks @PaulEff for starting this conversation. @MeganZich showing off her cool Qualtrics swag! We have new merch coming soon Congrats to @Dukester for Comment of the Week! Thank you for returning to share your solution! Want to amplify your post? Message @AlonsoC to be included in next week’s digest.

AlonsoCAdministrator

published in 2-Minute Tips

🕑 AI Insights Series: Insights Explorer| 2-Minute Tips | June 03rd 2025Tutorial

Insights Explorer is an AI-powered tool that analyzes customer feedback to surface key themes and actionable insights helping teams overcome the data analysis struggles that affect 2/3 of CX practitioners. FAQ: Insights Explorer What is Insights Explorer?Insights Explorer is an AI-powered tool that analyzes open-ended survey responses to surface key themes, generate summaries, and provide actionable insights from customer feedback.What types of insights can I generate? Key themes with descriptions and supporting quotes – Perfect for deeper analysis and representing customer voices Bold, punchy takeaways with summaries – Ideal for readouts and executive presentations Paragraph-style summaries – Comprehensive overview format How do I access Insights Explorer?Navigate to the top-right menu in your Qualtrics account and click "Generate an insight" to get started.What data can I analyze?You can analyze any open-ended questions from your surveys. The tool allows you to select specific s

AlonsoCAdministrator

published in Badge of the Month

5️⃣ 5 For The Fight | Badge of the Month | May 2025

5 For The Fight is a Qualtrics-led nonprofit and global campaign dedicated to the fight against cancer. Task: What non-profits or social causes are important to you? Why are they important or how do you support them? We’d love to hear your stories! During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between May 1 and May 31, will receive this badge worth 50 points by the end of the month.

AlonsoCAdministrator

published in Week in Review

Leveling Up with Certifications, Heatmap Results, and CX Thought LeadershipBlog

This week’s roundup celebrates 2 members who earned their Qualtrics Platform Essentials Certification, a call to share your heatmap insights, standout CX survey strategies, and more.Congratulations:@Adedamola for reaching Level 2!@criggle and @Taylor.Bras for completing the Qualtrics Platform Essentials CertificationHave you shown results using a heatmap? Share your experience with @YenMejia_VoceWhat questions have worked well in your relational CX surveys — how have you used tools like Driver iQ or Stats iQ in Qualtrics to uncover key drivers of satisfaction, trust, and loyalty? Thanks @Erikahuer for sharing this question!Featured members earn 50 points!Congrats to @jmborzick for Comment of the Week! Thank you offering a simple solution with visuals and a concise explanation that is certain to help many others who may face a similar issue! What would you like to see in the Week in Review? We’d love to hear your feedback to make this a valuable digest for you. Message @AlonsoC

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Tracking a Journey in Your Dashboard| 2-Minute Tips | May 27th 2025Tutorial

Use the Journey Chart Widget to visualize data from each stage of a person’s journey with your organization. FAQ for the Journey Chart Widget What kinds of Journeys can be used in this widget?Journeys made in the Journeys tab and those made in a Customer Experience Program can both be used in the Journey Chart widget. Why isn’t this widget available to be added to my dashboard?Chances are, you don’t have the correct permissions enabled. Reach out to a brand administrator and ask them to enable the permissions outlined on this page. What is a Journey and how do I create one?A Journey consists of multiple surveys asking the same question/s at different stages of a customer or employee’s journey with your organization. They can be used in both EX and CX product suites. Learn more about creating EX Journeys here and CX Journeys here. Find more information about things like data mapping, widget configuration, and more on the Journey Chart widget support page.

AlonsoCAdministrator

published in Week in Review

‘N/A’ Fixes, Bot Defense, & How to Geofence a SurveyBlog

This week, tips on blocking bots, geofencing surveys, and cleaning up “N/A” responses. Plus, member shoutouts, a trending idea (EV-417), and a call to share your Qualtrics impact story.Congrats to:🎉 @jamesbyrne, @tonydonato, @NeelamS, @sronkowski, and @KJK_14 for unlocking Level 1!🔥 @SlyNick for reaching Level 4 — keep the momentum going!Learn how to restrict access to a survey based on location. Thanks @LiamCarlos for the post.How has Qualtrics impacted your company?Share your thoughts with @AndreMissano or drop them in the comments — your experience could inspire others.Drowning in "N/A", "Nothing", or "None" responses? This idea could clean things up:EV-417: Create Single Word TextIQ topics (e.g. tag responses like “N/A” automatically)👉 Check it out and vote if it’s helpful!“How do I block bots from my survey?”The Community AI Assistant has a great suggestion — give it a try and let us know if it works for you: Featured members earn 50 points!Shoutout to @vanecarlini 🎉T

AlonsoCAdministrator

published in 2-Minute Tips

🕑 AI Insights Series: GPT Assisted Workflows| 2-Minute Tips | May 20th 2025

Learn how GPT Assisted Workflows automatically provide personalized responses to your customers based on feedback. FAQ: GPT Assisted Workflows What are GPT Assisted Workflows?GPT Assisted Workflows use AI to automatically generate personalized responses to customer feedback and share summaries with the relevant teams, helping translate insights into actionable steps.How do I set up a GPT Assisted Workflow?Open your survey project and go to the Workflows tab. Set your trigger, like a survey response. Click the “+” sign, search for GPT, and link your account. Choose a template (e.g., “compose a reply”) or create one from scratch. Customize your prompt and context based on the feedback. Save your changes and add additional tasks if needed.Can I customize the responses?Yes! You can edit the initial prompts and specify context by including particular survey questions for more tailored responses.

AlonsoCAdministrator

published in Week in Review

15 Member Leveled Up, Product Ideas & AI UpdatesBlog

🎉 After a brief hiatus, it’s time to resume the Week in Review! From 15 members leveling up to bug fixes and trending ideas, here’s everything you need to know from around the Experience Community this week.Congrats to: @Crystal250 , @DaniD , @UniSurveys , @Mohsen, @dustin.stortz, @JoaoFP, @Rija for reaching Level 1!@kepkam, @yve872, @BYCHUA_SG, @MartinD, @rarcega for reaching Level 2!@YenMejia_Voce, @ccarroll for reaching Level 4!@Chee Heng_SZ for reaching Level 5!Which industry best practices or business frameworks does the XM methodology work best with in your view? Share your thoughts! Thanks @SteveBelgraver for this question.EV-139: EX Directory Archive for Terminated Employees- Add some type of ability to organize the employee directory and isolate/move terminated employees into a sub-folder that allows us to keep them in the system to preserve their responses, but separates them from active employeesEV-1031: Enhance formatting options for dashboard widgets i.e.

AlonsoCAdministrator

published in 2-Minute Tips

🕑 AI Insights Series: Ask Personalized Follow-Up Questions| 2-Minute Tips | April 29th 2025

In this second installment of our AI Insights Series learn how you can ask personalized follow-up questions for richer insights. FAQ: Adaptive Follow-up Feature What is the Adaptive Follow-up feature?The Adaptive Follow-up feature is an AI-powered tool designed to enhance your survey responses by intelligently identifying key points in open-ended text answers and automatically generating personalized follow-up questions. Who can access the Adaptive Follow-up feature?This feature is currently available only to users on Qualtrics' new AI-powered product suites.How does the Adaptive Follow-up work?When respondents provide open-ended text responses, the Adaptive Follow-up analyzes their comments to identify significant themes or issues. It then generates specific follow-up questions that help clarify these points and gather more detailed information necessary for actionable insights.How do I enable Adaptive Follow-up in my surveys?To turn on Adaptive Follow-up:Select the question you wan

AlonsoCAdministrator

published in 2-Minute Tips

🕑 Everything you need to know about the new merch store!| 2-Minute Tips | February 18th 2025

Our new merch store is live! Learn how to create your store account, place your order, take advantage of our LinkedIn bonus points, and more! 0:00-0:52 Intro0:52-1:31 Demo of store including new items!1:31-2:10 How to create your store account2:10-2:42 How to earn an additional 50 points!2:42-3:17 Must know FAQs including international shipping3:17-3:37 Outro Question for the XM Community: What items are you most excited to buy in the merch store?

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